Subject: Training Front Office Help for Your Dojo, Pt. IV
Training Front Office Help for Your Dojo, Pt. IV
February 11th, 2016 at 7:06 am CDTFriend, Okay, let's wrap up this segment on training front office help with the final piece of the puzzle - training them on customer service issues related to equipment and Pro Shop sales. WHY YOU NEED THEM TO KNOW THIS STUFF For one, a lot of custo ...
Training Front Office Help for Your Dojo, Pt. III
February 10th, 2016 at 7:18 am CDTFriend, So yesterday we discussed training your front office employee on customer service issues, starting with membership and billing. Today, we're going to talk about how to train them on customer service issues related to scheduling and testing. S ...
Training Front Office Help for Your Dojo, Pt. II
February 9th, 2016 at 6:28 am CDTFriend, Okay, so you've trained your new front office employee on how to answer the phones and set appointments... what's next? Well, the very next thing you need to train your new hire on is handling customer service issues. After handling the phone ...
Training Front Office Help for Your Dojo, Pt. I
February 8th, 2016 at 8:32 am CDTFriend, This week we're going to tackle training your new hire, starting with how you train front office help. Now, by front office help I'm specifically referring to what most businesses would call a receptionist. However, I think that job title le ...
Corny Martial Arts Marketing Videos...
February 5th, 2016 at 10:01 am CDTFriend, So, I'm sharing the video below with you for a couple of reasons. The first reason is for the krav people out there, who will immediately get most of the very corny humor in the video. The second reason is to show that it's okay to present a ...
Step #13 In Hiring Dojo Help - Training Day Part I...
February 4th, 2016 at 7:20 am CDTFriend, So, training day arrives. Now what? Well, first we need to decide what exactly we need to be training our new employee to do. Remember that job description I had you write? Time to pull it out. Whatever is on there is what you'll eventually e ...
Step #12 In Hiring Dojo Help - The Paperwork...
February 3rd, 2016 at 8:06 am CDTFriend, So, you've hired your first employee after much hand wringing and gnashing of teeth. Now, you're ready to put your minion to work and live a life of leisure... Well, hang on there evil genius, because we have paperwork to do. Like, ass-tons o ...
Step #11 In Hiring Dojo Help - Second Interviews Pt. II...
February 2nd, 2016 at 7:17 am CDTFriend, So you've gotten through the second round of interviews, and now it's time to pick an applicant to bring on staff... This is where the rubber meets the road. At this point, you probably have a handful of people who made it through the first ...
Step #10 In Hiring Dojo Help - The Second Interview...
February 1st, 2016 at 7:53 am CDTFriend, Okay, so last week we discussed writing help wanted ads and conducting the initial interviews with our applicants. Today, we're going to talk about conducting the second interview. In the first interview, you should have softballed it a bit. ...
In Case You Missed This...
January 29th, 2016 at 7:56 am CDTFriend, I heard from a couple of people that they never received lesson #7 in the current series. So in case you didn't receive it, here's a link to the message: http://newsletters.getresponse.com/archive/mabizdaily/Step-7-In-Hiring-Dojo-Help-Writin ...