Holiday Season Reminder

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Subject: Holiday Season Reminder

Hi Friend!

Hey everyone, we hope this message finds you well!

As we approach the busy, hectic holiday season we want to remind customers of the following:

- Damaged packaging is the responsibility of the postal system. Please contact them directly.

- Live Guarantee of the Dubias is only activated when orders indicate “hold for pickup” and the post office will contact you for pickup.

- If for any reason there are DOA (dead on arrival) Dubias, and "Hold for Pickup" was selected, we must receive photos of the insects within 24 hours to issue a refund.

- If there are DOA Dubias and "Hold for Pickup" was not selected, then "Live Guarantee" is not activated and refunds are not issued.

- Some orders with higher count Dubias will have the insects loose in the box for their well-being. Please see the website for details.

Thank you for your continued support!

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Thank you!

Charlotte, Sharon, Nancy

The Bug Shed's New Owners

P.S. In case you missed our announcement email, The Bug Shed has changed ownership. But don't worry!

Our new owner, Nancy Brill, has a PhD in entomology (bug studies!) and extensive experience in sales and customer service. With her two awesome daughters rounding out The Bug Shed's new dream team with skills in marketing and customer service AND a great work ethic, we are 100% certain you'll be in great hands. (Plus, we'll still be here to support them for a few months to help make the transition go as smoothly as possible!)

Click here to learn why we made the tough decision to move on. And be sure to click the image below to watch a very special welcome message from Nancy and her daughters!

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Subject: Holiday Season Reminder