Leaders that defend, celebrate and promote their teams demonstrate loyalty and in return gain loyalty. All three of these behaviors have a huge impact on how you are perceived as a leader and what you get in return from your team(s).
Let’s review each of them in more detail.
1. Defend. A friend of mine shared a story the other day about an experience he had with an unhappy customer in his dental practice. On occasion people come to his office a little grumpy and can be rude to his front office staff/team – though nicer when they get in the dental chair for some reason :)
On one particular morning a man came into the office unhappy and was berating the front staff. My friend intervened and told him...