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LICENSEES OPERATIONS UPDATE | APRIL 25, 2019 |
| Good Day Course and Cert Licensees,
Please read through the entirety of this message so you'll have the full news!
Below you'll find new contact updates, event report changes, Certified Instructor verbiage, how to contact HQ, and updates to our IP/NDA policies.
A copy will be added to the SOP for future reference.
Thank you Team!
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| | | UPDATE YOUR RECORDS!
SOP PW
Please take note of the new code to enter the PWP (pw protected) SOP guide sections: Str0ngTe@m!
New Contacts
Please update
your records with the new HQ mailing address below. Send all invoice
payments, event materials (waivers/evals), and treats for Amanda :) This
is in the SOP as well.
HQ Mailing Address
StrongFirst, Inc. 2215 W. 30th Ave.
Denver, CO 80211
Please update your contact list to the email addresses below:
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To get you to the right person/department, and keep communications efficient, please use the Communications Directory when sending emails. Please be mindful of times zones as HQ is located globally.
Official communication/questions must be presented with these channels: - Email—all correspondence will be sent via Strongfirst’s business email address.
- GoToMeeting—all meetings and calls. Schedule via Calendly.
HQ
makes themselves as available as they can (during business hours).
Please do so as well. If we cannot connect with one another then it's
difficult to complete projects, solve issues, and keep things moving
forward.
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| NDA and Intellectual Property
IMPORTANT:
HQ needs to know who is accessing StrongFirst's intellectual property.
As a Licensee, if you wish for another person in your company to have
access permission, the additional person must be a signer on your licensing agreement page. Otherwise, materials and information will only be accessible by the Licensee who signed the agreement. Email admin@ to have your additional person(s) sent the signature page to sign.
Email Disclaimer We've
added a disclaimer back to our HQ emails. The sharing of emails and
addition of parties outside the original recipients is not permitted without their permission first.
This ties in with the above statement. This was included to protect all Licensees and HQ with our email discussions. We take this seriously.
Point of Contact HQ needs to know who the Licensee's main Point of Contact (POC) is to better maintain communications history. If there is only one person signed on the Licensee's agreement this will be the default person HQ will consider the main POC.
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| Event Management
New Events Publish Timing To
have a rhythm for coordinating with
Marketing, events received by Thursday (by 5pm MT) will be published on
the website
by the following Tuesday, and listed in that week's Newsletter.
Event Language
As
we are growing around the globe, more questions about what language the
event will be taught are coming in. Please add this detail when sending
in your new events for review/listing. "This Certification will be
taught in [enter language(s)]."
Approval/Review of Events Please
read and preview your events prior to sending to admin@ for approval.
Send the event URL and all details needed for publishing to prevent
delays. If your account is not in good standing financially, no new
events will be approved.
Certification Event Reports
There
are two student data report template versions (for Eventbrite and other
registration platforms). Please Please Please use these templates. It
saves an exorbitant amount of time to upload to the database. Clean up
your reports to help save more time (no duplicate emails, all data
added to columns, proper title case). Please let me know if you have
questions about this. Find templates in SOP 10.4.9 Post-Cert Administration.
Course & Special Events Student Data Reports
Templates have been created for Licensees to send in student data for Courses and Special Events. Find each in SOP 9.4.7 Post-Course Administration. - Those
using Eventbrite, you can select the same fields to match the template headers, and export the event attendee report. Those using
an alternative registration system, please add your student data to the template report outlined
in the SOP.
- For Special Events: there are recertification columns for each certification modality to record those who've recertified and their renew expiration date. Find templates in Cert SOP 10.8 Special Event—Student Data Reporting.
Please send student data reports to admin@ at the
event conclusion.
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| Certified Instructor Updates!
Certified Instructor Verbiage
The addition of "Certified" will be attached to Instructor now to distinguish all instructors are certified by StrongFirst. Please write and refer as a StrongFirst Certified Instructor.
- Changes have been made on the About > Instructor Page to Certified Instructors.
- StrongFirst Elite —this rank is a certified instructor for all modalities, and will remain as these two words for ease of Social Media posts/tags.
- To distinguish as Leadership, who are certified instructors, titles will be Master Instructor, Senior Instructor, and Team Leader Instructor.
Certified Instructor Support Email Address
A dedicated email address for our instructors is set up and being beta-tested: certifiedinstructors@strongfirst.com.
This will be officially announced to our instructor base soon...once we
know everything is ready to go. Stand by for the announcement.
Certified Instructors Only Page
This is THE StrongFirst Certified Instructor information
page!
Please direct our Certified Instructors to this location for info on setting up their profile, applying to assist, ordering an
instructor t-shirt, and more. Troubleshooting issue can be sent to the new email above.
Certified Instructor Profile Page
We received lots of requests from people looking for quality StrongFirst
instruction so let us direct their inquiries to you. Add your bio and photo today. Your email is connect to a contact form that will be sent to you from potential training students. You'll need to login through your forum account or wordpress account to gain access.
Your profile page now has all earn Certifications and Expiration Dates in the "edit your profile" fields. |
| | Branding Guide
The Branding Guide is being re-worked by Martine. There are many new sections and logos being developed. In the meantime, if you have questions please reach out to her directly at marketing@strongfirst.com.
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| Thank you for reading all of this!
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