4. When you do talk, make sure it’s related to what the other person is saying. Questions to clarify, expand, and probe for more information will be key tools. (We’ll look at questioning skills later on in other newsletters.)
5. Do not offer advice unless the other person asks you for it. If you are not sure what they want, ask!
6. Make sure the physical environment is conducive to listening. Try to reduce noise and distractions. (“Would you mind stepping into my office where I can hear you better?” is a great line to use.) If possible, be seated comfortably. Be close enough to the person so that you can hear them, but not too close to make them uncomfortable.
7. If it is a conversation where you are required to take notes, try not to let the note-taking disturb the flow of the conversation. If you need a moment to catch up, choose an appropriate moment to ask for a break.
"It doesn't matter what you say,
what matters most is what others hear" - Steve Porcaro
Have a great week! | 
