Pittsburgh Regional Transit is seeking a Supervisor of Digital Communication to supervise the activities of the Digital Communications agents; administration of the operation and training policies, procedures, and performance standards to the digital agents; to resolve customer complaints and assist the Digital Communications Manager as needed. Ensures prompt and professional resolution to all AFCS complaints and provides support to the Customer Service Center.

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Essential Functions:  

• Assigns work and supervises the daily activities of the digital communications agents. Ensures day-to-day activities in support of department goals are completed in an efficient and cost-effective manner within the established policies and procedures. Develops and enforces operating and department policies, procedures, and performance standards of the Customer Service Department, as assigned.

• Provides coverage for the Digital Communications Manager, in his/her absence.

• Responsible for the development and implementation of training materials for new hires, and current staff. Updates training material as technology and software develops and performs ongoing training. Assists in the training of new hires with the Digital Communications team as assigned. Plans, coaches, monitors, evaluates, and develops employee.

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To view the complete job description,
and learn how to apply, Click Here. (PDF)

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