Pittsburgh Regional Transit is seeking a Supervisor of Customer Service to supervise the activities of the Customer Service/Relations staff; administration of the operation and training policies, procedures, and performance standards to the Customer Service/Relations staff; to resolve customer complaints and assist any other Supervisor of Customer Service, as needed for Port Authority of Allegheny County d/b/a Pittsburgh Regional Transit (PRT).

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Essential Functions:  

• Assigns work and supervises the daily activities of assigned Customer Service/Relations staff.  Ensures day-to-day activities, in support of department goals, are completed in an efficient and cost-efficient manner within established policies and procedures.

• Working knowledge of social media platforms such as Facebook, Twitter, Instagram etc..

• Adheres to budget limitations, assists in supervising programs within budgetary scope and performs related administrative duties such as assisting in composing monthly board reports.

• Assists with ongoing monitoring of Customer Service information processes to ensure employees provide customers with accurate and timely information in the proper manner.

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To view the complete job description
and learn how to apply, Click Here. (PDF)

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