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Port Authority is seeking a Manager of Service Development Associates to supervise the Service Development Associate (represented) positions and weekly work assignments. Ensures that all field data collection requirements for Federal and State auditing are met. Oversees the collection, computer entry, analysis, and monthly and annual summaries of field data related to transit service. Ensures all tasks have appropriate instructions and process guides for field assignments.

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Essential Functions:  

• Manages Service Development Associate personnel and work assignments in accordance with Collective Bargaining Agreement. Conducts quality assurance measures for collected data.
• Oversees the collection, reporting and analysis of various metrics related to the delivery of transit network services.
• Prepares monthly, quarterly, annual or ad hoc reports for oral and written presentation.
• Oversees the design, production and distribution of public timetables and other customer information materials related to service.

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To view the complete job description
and learn how to apply, click here. (PDF)

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