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Port Authority is seeking a Manager of Desktop Services to be responsible for managing all aspects of the day-to-day activities of PAAC’s desktop services operations, including but not limited to the Desktop Support Technicians’ assignments and workload. The manager will plan and oversee various desktop maintenance tasks, including client technology deployments, tracking, upgrades and repairs, monthly security patching, OS updates, software deployment, group policy (GPO) changes, and other areas of the desktop infrastructure. They are also responsible for working with other IT:Infrastructure and Customer Experience department employees to develop standards and procedures for procurement, deployment, and upkeep of client technology such as desktop equipment.
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Essential Functions:
- Supervise and manage Desktop Support Technicians and related staff. Encourage use of new technologies, adhere to standards and project roadmap timelines. Provide guidance and training of team members. Establishes goals and objectives for staff and evaluates performance on a timely basis.
- Manages relationships between customers, IT:Infrastructure staff, and service providers, both internal and external, including communications, prioritization, and coordination and allocation of resources.
- Develops and maintains “best-practice” procedures and documentation for desktop services, including but not limited to: inventory management, patch management, deployment, and help desk organization.
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To view the complete job description
and learn how to apply, click here. (PDF)
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