Pittsburgh Regional Transit is seeking a Manager of Customer Experience to organize, manage, and monitor the daily functions of the Customer Experience Department including oversight of employees.  Assists the Director of Customer Experience with the reporting, collaboration  and implementation of customer-focused agency initiatives to enhance the quality of customer experience.  Ensures alignment of initiatives with Strategic Plan Customer Experience focused goals to improve satisfaction, and drive brand loyalty to retain and attract riders.

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Essential Functions:  

• Assists the Director of Customer Experience with the development and implementation of customer-centric strategies that enhance both internal and external customer satisfaction.

• Manages and reports customer satisfaction data throughout the agency to drive awareness of customer perception, need and satisfaction to drive customer-focused decision making.

• Supervises non-managerial employees within the Customer Experience Department.

• Manages employee workflows, delegating tasks and monitoring performance.

• Conducts regular meetings and collaborates with cross-functional teams to assist in coordination of customer experience initiatives, projects, and efforts.

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To view the complete job description,
and learn how to apply, Click Here. (PDF)

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