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Pittsburgh Regional Transit is seeking a Jr. Infrastructure Support Technician to work with experienced team members to resolve client requests and technical issues. Identify, analyze, troubleshoot, and resolve client technical service requests related to IT:Infrastructure client hardware and software, including though not limited to: PC hardware/software errors, basic networking issues, and VDI issues. Assist with configuration, installation, set up, inventory management, and deployment of client equipment.
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Essential Functions:
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Create, monitor, update, and/or close tickets created/assigned to technician by IT: Customer Experience department, management, or others.
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Installs, configures, deploys, and troubleshoots desktop operating systems (Windows/macOS) and various desktop applications.
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Configures, deploys, and troubleshoots various hardware systems and peripherals.
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Supports off-business hours agency technology needs through rotation in department’s after-hours on-call schedule.
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Maintains software and hardware registration and inventory to ensure appropriate documentation and security levels are maintained.
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To view the complete job description
and learn how to apply, Click Here. (PDF)
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