|
EMPLOYMENT OPPORTUNITY
at Girl Scouts Western Pennsylvania
There’s a reason so many people of all ages and backgrounds support the more than 59 million girls in the Girl Scout movement. It’s because we’re changing the world for the better. We’re taking charge and working to make the world a better place day after day. Our mission to build girls of courage, confidence and character is rooted in tradition, yet still relevant today, and significantly impacting nearly 23,000 girls and 6,000 adult members in western Pennsylvania. Every volunteer, employee, and girl are important elements of the Girl Scout Movement. We work together to teach girls how to be confident in their leadership skills, how to work harder after a failure, and how to embrace the unfamiliar. Want to help power Girl Scouts to be champions of change? Join in on the Girl Scout Movement at Girl Scouts Western Pennsylvania (GSWPA).
CUSTOMER CARE SPECIALIST
Deadline to Apply: March 15, 2019
Girl Scouts is the preeminent leadership development organization for girls in kindergarten through twelfth grade, and our mission is to build girls of courage, confidence, and character. At Girl Scouts Western Pennsylvania, we’re committed to providing every girl the chance to practice a lifetime of leadership, adventure, and success.
As part of the Customer Care team, you will serve as the first point of contact and support for inquiries via phone, in-person and email, and will strive to provide the highest level of customer service to all members and customers.
Essential Functions:
-
Support functions of a multi-channel customer contact center to include answering incoming calls, responding appropriately and providing solutions;
-
Provide support in processing membership renewals;
-
Provide high quality customer service in a customer friendly, efficient manner yielding overall customer satisfaction and a professional image of the organization;
Requirements:
- High school diploma or the equivalent;
- 2 years of experience providing office and administrative support to management staff;
- 2 years of data entry and customer service experience;
- Strong computer skills in Microsoft Office, including Word, Excel and Outlook and ability and willingness to learn, understand and apply new technologies;
- Experience with a Customer Relationship Management (CRM) application and experience with Salesforce a plus;
- Must be organized, detail oriented, and customer focused;
- Office based position with general Monday-Friday office hours;
- Candidate must possess a can-do mentality, be responsible, and be a lifelong learner;
TO APPLY:
Submit cover letter, resume and salary requirements
to recruiting@gswpa.org by March 15, 2019.
|
your Social Networks!
