Pittsburgh Regional Transit is seeking a Customer Experience Advocate to support the Director of Customer Experience of the Port Authority of Allegheny County d/b/a Pittsburgh Regional Transit (PRT) in the effort to promote improved customer interaction using tools such as performance counseling, presentations, and data analysis. Promotes communication skills and techniques geared toward improving employee performance.

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Essential Functions:  

• Assists Director of Customer Experience in determining appropriate course of action to improve customer service by operators and makes recommendations such as additional instruction, or refresher training.

• Develops and facilitates customer interaction training sessions for operations personnel as per company policies.

• Assists Customer Service Department from initial receipt of complaint to determine appropriate course of action and department to address.

• Maintain training documentation and make updates as per business needs.

• Obtain training feedback from participants, analyze, and implement appropriate suggestions.

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To view the complete job description
and learn how to apply, Click Here. (PDF)

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