To all of our clients, partners, and friends:

Many of you are actively managing or preparing your families, clients, and businesses through Coronavirus outbreaks around the world. We recognize the gravity of the situation for all. The concept of business continuity has been at the core of Security First IT, LLC’s offering and mindset since day one. I want to share with you Security First IT’s plans on how we will continue to support you and your IT ecosystem globally in the days, weeks, and months to come.

Here are some specifics:

Support & Service
We are committed to providing our amazing support to you and all of our clients.

• We are prepared, in all locations, for our tech support team to fully operate remotely / work-from-home. We have tested this operational response plan extensively.

• We are ready to fulfill our SLAs and to continue our culture of service commitment to you.

Technology Delivery
We continually monitor the global supply chain for potential impacts as part of our existing business continuity plan that is in place.

• We have redundancies built into the supply chain and have the ability to source products and product components from interchangeable vendors.

• Our plan also allows us the flexibility to distribute products from alternate locations.

As was anticipated, there have been delays in some deliveries of Asian-based vendors, but early planning and action have helped. We are in constant communication with our suppliers to assess and minimize any potential effect on delivery. We are not seeing major impacts as a result of the delays at this time. We have also seen recent positive trends across our supplier base, in fact, with production normalizing. We remain vigilant and continue to follow our plan closely.

Your Security First IT Team
Designed as a location-independent company with a distributed workforce, our entire team has the tech and tools to do their job securely from any location and they are dedicated to you. We’re making decisions, like you, in real-time on when to work remotely, eliminating non-critical travel and monitoring the guidance from local and global authorities to keep everyone on our team safe.

We understand your strong commitment to your clients and your interest in their livelihood. We feel the same way. Please reach out to us if you feel there is anything we can do. We are all in this together as a community.

Please remember that the most important part of your business is your people. Focus on their health and safety.

All the best,

Anton and David