When a family in Texas found a four-year-old unredeemed ScanMyPhotos eGift card, we didn’t just say yes—I got on a plane--traveling from California to Texas, met them at 8 AM yesterday at their front door, and picked up the photos for SAME DAY digitization.
By evening, her entire collection was safely uploaded to her inbox. No fault to her that it wasn't immediately used, as life and things happen. I was just concerned that a further delay could destroy all her family photos.
But here’s where it gets wild: Upon arrival, I was met with a tornado warning outside Dallas. It was a chilling reminder of why this mission mattered—disasters don’t wait, and neither should digitize irreplaceable photo memories.
Just days before the California wildfires, a Pacific Palisades, CA customer sent 10,000 film negatives to be scanned. Then we got the call. Their home had burned to the ground. Those negatives were all they had left.
Another story, with a tragic ending: A USC professor canceled their scanning order. When I asked why, they said they had procrastinated—then lost everything in the wildfires.
This story tip isn’t just about business. It’s about what customer service should look like. In an age of automated replies and chatbots, sometimes the right move is to show up.
Would you be interested in covering this? I can share how we also used GPS tracking to let the customer follow the journey from pickup to delivery—proof that human connection is the small business superpower that corporate giants can’t replicate.
Mitch Goldstone
ScanMyPhotos
CONTACT: Mitch Goldstone, CEO & Chief Photo Archivist, ScanMyPhotos.com, 7 Corporate Park, Irvine, CA 92606, Ph: 714-906-4444, Email: Goldstone@ScanMyPhotos.com
