THE FEEDBACK FORUM
As we bring the year to a close a word of "thanks" goes to all of you who continue to support the marketing efforts that include reading, sharing and responding to the Polonia Gazeta. Without further ado let us dive into the Mailbag for the week.
Ken G. from La Grange, IL General feedback and/or suggestions about the website and newsletter...: Are you offering a Christmas catering menu? We are looking for a fish option with sides. Thanks
§ Response to Ken: All of our items on the Carry Out Menu are available to order in whatever quantity and combination you like and must be picked up on Friday, December 23rd before we close.
Mackenzie from Wayne, IL General feedback and/or suggestions about the website and newsletter...: Very nice service and excellent staff excellent food. I am Polish and love the food.
Barbara S from Brookfield, IL [Price Compare]: Price for Thanksgiving buffet would be ok if the quality of food (cold, bland) and availability (constant lack of many items on the buffet throughout dinner 1.5 hour) including lack of plates [Most Favorite]: Potatoes pancakes however was able to eat only one as they were missing for my second attempt [Service Quality]: She asked about seniors in our party, but never explained benefits, also lack of communication as wasn't very attentive. I believe that the bill is not accurate, we were overcharged
§ Response to Barbara: We are sorry to hear your experience wasn't a more pleasant one. The reason for asking about Seniors is that they get $1 discount off the Regular Buffet costs. If you have questions about your bill then you need to call the restaurant directly for assistance. Look forward to seeing you again soon!
Sue W. from Darien, IL [Price Compare]: Your prices are very fair compared to others, in fact, even if you had another increase soon, it would still be worth it. [Drink Offered]: Offer flavored coffee creamers upon request, that would be great! French Vanilla and Hazelnut - YUM! [Service Quality]: My servers always do a great job. Friendly, and work very hard to keep everything clean and make sure you are getting the attention necessary when you need them. [Additional Feedback]: Thank you for still being around after all these years-when my Mom was alive, this was our weekly go to restaurant. Every week, sometimes twice a week.
Linda D. from Lindenhurst, IL [Price Compare]: Fair [Most Favorite]: Stuffed cabbage [Service Quality]: Very good [Staff Changes]: Tell the customer there is a surcharge for payment with credit
§ Response to Linda: We have notices posted in the entrance way and restrooms as well as mentioned on our website that there is a 3.99% surcharge for credit cards. |