Hi Friend,
Imagine this: your client calls to cancel a session last minute AND they acknowledge that they will still be charged for the session, before booking a future time that works better for them.
That’s an ideal cancellation situation, right?
What sets the stage for this kind of positive interaction is your consent form. If you hadn’t started the relationship with this client by outlining your cancellation policy, this conversation may have gone differently.
Why do we know because back in the day we didn't have clear policies that were communicated to clients and it costs us a ton of money!
This is why a comprehensive consent form is so valuable: it sets standards and lays the foundation for building trust in your client relationships.
There are the MUST-HAVE ESSENTIALS for your consent form.
Limits of confidentiality
Risks and benefits
Boundaries and expectations
Cancellation policy and fees (clearly laid out)
Phone calls and emergencies
Court orders and legal issued subpoenas
Copies of medical records
Release of information
Navigating dual relationships
Social media policy
Potential credit card disputes
Your consent is much more than "something that has to get done." It’s one of the MOST important documents your clients review, read, and sign.
It sets the tone for your therapeutic relationship moving forward...
When reviewing your consent form with your client, it's an opportunity for them to ask any questions so you both are on the same page.
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