[New Post] 4 Reasons Why Leaders Should Listen More

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Subject: [New Post] 4 Reasons Why Leaders Should Listen More

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Listen more. Talk less.

Peter Drucker said, “The most important thing in communication is hearing what isn’t said.”

I was reminded of this quote last week while reading “4 Things Your Employees Are Desperately Trying to Tell You.” This article caught my eye for the same reason Drucker’s quote did when I first read it – because I think THE most valuable skill of leaders is to listen more and to hear what isn’t said out loud.

What do our employees want to say but don’t? Avery Augustine lists 4 things:

“I’m Bored.” Being bored happens. It’s hard to avoid, especially when you feel like you’re doing the same thing every day. People need to be challenged to stay engaged. Listen more and look for signs of boredom (even subtle ones) and find challenges to stretch their skills.
“I Need Your Intervention.” Some situations the boss just needs to handle. Maybe it’s a key customer that just won’t listen. Maybe it’s a miscommunication between coworkers. Whatever the issue, sometimes you just need to step in and take care of it. Your employees want you to. They’re just afraid to ask. They may think it will make them look weak or unable to do their job. Encourage employees to ask for help and don’t be hesitant to help (although ask for permission – you don’t want to make your employee feel undermined). This helps you prevent small problems from turning into big ones that create disengaged employees...

Click here to read the full article on our blog.

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