| Sept 28 Payments NEXT newsletter: Customer returns research, Macy’s free delivery, US mobile payments, cryptocurrency payments, more…
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| It’s definitely the busy season and we’ll help you save time with this week’s global payments industry news roundup. Narvar tells us what customers hate most about returning products and what to do about it. Macy’s same-day delivery program sets a new bar for US retail. US mobile payments – we’re not there yet but PPRO says it’s on the horizon. UTRUST’s new deal with Bleu Jour shows us, are still alive and well. Check out the complete roundup below. That’s all we know, and now you know. Enjoy your weekend.
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| | Many happy returns: What makes customer returns an e-commerce asset?
Product returns are one of the biggest e-commerce business challenges. They’re expensive in time, staffing, logistics, and overall cost. They’re frustrating for customers. According to research from Narvar, properly handled and managed, customer returns can turn into an e-commerce asset. In fact, research shows 96% of consumers will shop with a retailer again if customer returns are a positive experience. Read more… |
| Macy’s same-day delivery is a new reality for retailers
Macy’s announcement of a new, free, same-day delivery program for hundreds of thousands of products, creates a whole new US retail reality. In 30 major markets nationwide, Macy’s will provide free, same-day delivery on orders over $75 starting October 1. Macy’s claims it’s the first retailer to offer this service without a membership fee. Read more…
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| US mobile payments: Are we there yet?
The debit and credit card system work quite well as a vehicle for cashless payments. It’s easy to tap and pay or swipe with your card to buy something. No cash required. The big banks, credit card companies, the POS industry, and US retailers are all part of the legacy payments system. Just getting chip-enabled cards has been a challenge, so we have a long way to go when it comes to mobile payments. Read more... |
| Cryptocurrency payments for merchants are alive and well With the same resilience as bitcoin, cryptocurrency payments for merchants are still alive and well despite what some may perceive as declining interest by merchants and consumers. According to UTRUST, more than 100,000 merchants around the world accept cryptocurrency payments for goods and services today. Cryptocurrency payment provider UTRUST recently announced Bleu Jour, a leading French design-focused IT manufacturer, will now accept cryptocurrency payments for the technology company’s products and services. Read more... |
| Sept 27 Global payments industry news roundup
The payments news roundup also includes stories on DoorDash’s data breach of 4.9 million customers and staff. Walmart is fielding offers for its JetBlack service as it tries to reach profitability in its e-commerce services. Tariffs could put a damper on holiday spending this year according to research from AlixPartners. Bank branches still have a role to play when integrated with digital services according to JPMorganChase. MasterCard is testing a digital salary payments program with overseas workers of Levi, Marks & Spencer, and VF Corp. Transferwise is working with US banks and credit unions to enable fast, inexpensive overseas payments through bank apps. Read more… |
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