| May 12, 2020 | 1:00-1:30 EDT A conversation with Bob Solis, CIO, MIT Lincoln Lab
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| When he took the reins as CIO of MIT Lincoln Lab three years ago, Bob Solis knew that he was inheriting a good team with the potential to be great. So he made strategic investments to embed a new customer-centric mindset and develop the corresponding new skillsets.
With Amazon-like customer obsession, his team identified and improved the critical Moments of Truth that most impacted their business partners. Almost immediately, IT started to "show up" differently—and people noticed. By earning trust and credibility, IT found itself invited to the first meeting of new business initiatives. They were leading and influencing the conversation.
Learn how to shift from technical solution providers to Strategic Partners and Innovative Anticipators.
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| About this series
Over the past 30+ years working with and studying the best CIOs across the globe, I've identified a set of traits that differentiate the top performing CIOs and technology leaders.
Through a series of highly engaging conversations featuring top CIOs, industry thought leaders, and bestselling authors, I’ll be unpacking these traits over the next several weeks and months. Coming up:
- May 28 at 2 pm EDT: Communication: Telling the Story of Us, with Claus Jensen, Chief Digital Officer and Head of Technology, Memorial Sloan Kettering
- June 9 at 2 pm EDT: Culture: Love ’Em or Lose ’Em — Building a Culture of Engagement and Retention, with bestselling author and thought leader Dr. Beverly Kaye
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