Achieving IT Service Excellence: Explore the building blocks for a successful IT Service Strategy to ensure that you are positioned to deliver the right things to the right clients at the right time — not all things to all clients.
IT Consulting Skills – Becoming a Trusted Advisor: Consulting is influencing without direct power. In today’s cross-functional, flattened, and reengineered companies, sometimes the only power left is the power of influence. Learn to build trust and rapport with clients to manage resistance and expectations.
Marketing IT’s Value: Help your IT organization focus on benefits and solutions, not features and products. Learn how to develop a process for building a marketing plan that can be tailored to your unique needs.