Panera CIO John Meister on mastering customer experience

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Subject: Panera CIO John Meister on mastering customer experience

Panera Bread CIO John Meister has a passion for delivering a great experience, whether it’s for customers, IT team members, or associates fulfilling orders at the chain’s 2,000-plus bakery-cafes.

When we spoke for a recent episode of the Tech Whisperers podcast, John shared some of the secret sauce of his leadership. Afterwards, we spent some more time talking about his winning formula, what’s next for his team, and how the saga of a perfectly toasted bagel signaled he’d truly arrived as a CIO who is seen as a business leader first.

John Meister on Mastering Customer Experience

Next Week! Segra CEO Kevin Hart

Next Whisperers Wednesday, I’ll be sitting down with Segra CEO Kevin Hart, who unpacks his CIO-to-CEO journey and the leadership principles and mindset that have served him so successfully along the way.

Kevin’s story is a terrific example of the unique strengths technology leaders bring to the top job, and he’ll share his experience and advice for technology leaders who aspire to follow in his footsteps. I had the opportunity to join Kevin in studio for this episode, so be sure to check out our YouTube channel to watch and listen.

CIO Roundtable Series

5 CIOs on Building a Service-Oriented IT Culture

Today’s most successful CIOs recognize that service missteps can make or break their team’s reputation. A culture of service excellence ensures that the IT organization is viewed and heard as a valued partner to the business.

For the second installment in our CIO Roundtable Series, Brian Abrahamson, Renee Ghent, Karen Juday, Dr. Miloš Topić, and David Vidoni discussed the mindset, skills, mission, and metrics CIOs should be paying attention to in order to achieve service excellence.

Read on for their advice on how to build and sustain a service-oriented IT culture and workforce, and where to begin in your organization.

This is part two of our CIO Roundtable Series. In part one, 7 CIOs discussed building a consultative IT culture. Our next roundtable will explore the topic of leading change.

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