PNNL’s Brian Abrahamson on delivering UX excellence

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Subject: PNNL’s Brian Abrahamson on delivering UX excellence

“When I think about the consumer experience of IT, it’s not one big thing,” Brian Abrahamson says. “It’s the 100 details that must be thought of, because, collectively, they can have a significant impact, whether people realize it or not.”

Brian’s long-held passion for consumer-driven computing and continually improving the client stakeholder experience is evident in the way he’s building, measuring, and sustaining a culture of service excellence at Pacific Northwest National Laboratory. In this bonus Q&A after we wrapped our conversation for the podcast, Brian spent some more time discussing how to make sure these principles and strategies have staying power, as well as how CIOs can benefit from strong peer networks.

Brian Abrahamson on Delivering UX Excellence

Coming Up Wednesday, July 31: Mona Bates

My next guest is Mona Bates, Vice President, Digital Technology, and CIO at Collins Aerospace, where her responsibilities include strategic planning and execution of all facets of information technology and cybersecurity. She also leads digital transformation across Collins’ strategic business units and functional support organizations.

Named one of the top executive women in tech to watch, Mona is known for her mission-driven approach to digital transformation, her passion for building award-winning teams, and for driving meaningful change for the business. Tune in July 31 as Mona opens up her leadership playbook and discusses her career journey and lessons learned as a three-time CIO.

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