Owens Corning’s Zerby and Baymiller on customer-centric innovation

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Subject: Owens Corning’s Zerby and Baymiller on customer-centric innovation

Tech leaders often wonder what they need to do to get an audience with the big customer or get invited earlier in the strategy phase of big initiatives. My recent guests on the Tech Whisperers podcast, current Owens Corning CIO Steve Zerby and his successor, Annie Baymiller, have some news for them: “You can’t expect a miracle to happen.”

In our conversation after the show, Steve and Annie shared some excellent advice on how to embed a customer-centered approach to innovation into your technology organization and what kind of talent strategy you need to have in place to support it. Read on to pick up more valuable nuggets from their leadership playbooks.

Zerby and Baymiller on customer-centric innovation

Next Week! Tech Talent Trends with Martha Heller and Art Hopkins

Will the white hot market for tech talent continue in 2023? What are the trends/themes that CIOs should be paying attention to over the next 12-18 months? Joining me next week to unpack these and other questions are two of the top executive recruiters in the CIO retained search space.

Martha Heller is the CEO of Heller Search Associates and author of several books as well as the e-newsletter for IT executives, “The Heller Report.” Art Hopkins is Executive Director of Russell Reynolds Associates’ Information Officer search practice, co-leader of the firm’s D&I practice, and a longtime advisor to the podcast. They’ll be sharing their perspectives on the state of the industry and the CxO role, how CIOs can attract and retain top talent, and advice for both candidates and CIOs when it comes to working with executive recruiters.

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