5 CIOs on Building a Service-Oriented IT Workforce and Culture

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Subject: 5 CIOs on Building a Service-Oriented IT Workforce and Culture

Today’s most successful CIOs recognize that service missteps can make or break their team’s reputation. A culture of service excellence ensures that the IT organization is viewed and heard as a valued partner to the business.

What does service excellence mean and how do you go about achieving it? In a recent virtual roundtable discussion, five technology executives shared some of the the strategies, credos, leadership philosophies, tips, and tools they’ve applied to build and sustain a service-oriented IT culture and workforce. Read on for insights from:

Brian Abrahamson, Associate Laboratory Director & the Chief Digital Officer, Pacific Northwest National Laboratory
Renee Ghent, SVP of Customer Operations, HealthEdge
Karen Juday, former UCLA Director of IT Client Support and USC Director of IT Customer Service, now a service excellence facilitator with Ouellette & Associates
Dr. Miloš Topić, Vice President for Information Technology and Chief Digital Officer, Grand Valley State University
David Vidoni, Vice President, Information Technology, Pegasystems, Inc.

Building a Service-Oriented IT Culture and Workforce

This is the second in a series of roundtable discussions with CxOs covering key topics on the technology leader’s agenda. Be sure to check out the first article, featuring 7 CIOs on building a consultative IT culture, and stay tuned for future installments, including discussions around leading change and on marketing a technology organization.

Explore the Achieving IT Service Excellence Workshop

Next Week on the Tech Whisperers Podcast!

Panera Bread’s John Meister

Next Whisperers Wednesday, I’ll be sitting down with Panera Bread CIO John Meister, who has has been instrumental in driving Panera’s customer digital experience initiatives and building an innovative IT culture that continues to stay ahead of fast changes in the marketplace.

John will be sharing some of the secret sauce of his leadership, including how he navigates complexity and his passion for delivering on the experience promise, both externally for customers and internally for IT associates and team members.

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