Anyone who has worked in client services knows there’s often an expectation to be available for your clients at any hour of the day, no questions asked.
Having spent many years in PR and communications, I once internalized this norm. I thought that serving clients effectively required being hyper-responsive and available at all times, even if I was over capacity and not doing my best work.
So, when I set out to start my own PR firm that exclusively serves child- and family-focused organizations, I knew I didn’t want that life for my team, my clients, or myself. I wanted to be able to care for myself and my team so we could show up as our best selves for our clients and community.
As I was getting Forthright Advising off the ground five years ago, I tried to reimagine a model of client services that worked both for our employees and our clients — a model where happy, healthy teammates have balance. Read More |