More customer opinions on dealing with them here varmints

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Subject: More customer opinions on dealing with them here varmints

Hello Friend,

"Now I'm the Sherriff of this here town, and I'm resisting you for arrest, Muskrat"!

I watch the odd cartoon on a cold winter Saturday morning just for a few laughs.

After feeding the birds, and stacking the wood for the fireplace of course.

Today it was an old Deputy Dawg cartoon. Made slightly before my time, but I find
Vincent Van Gopher and Muskie Muskrat quite entertaining as they try to outwit Sherrif DeputyDawg
in stealing eggs from the henhouse.

Plus they can be politically incorrect. You can't get away with the stuff they used to say today.

You would be sliced, diced and eviscerated.

Today I'm going to share with you some more opinions from a few customers on peeps
who buy telescopes online or elsewhere and then come to us for support and assistance in
using them.

1)Here we go Steve from Sudbury, Ont. Writes:

I agree with your actions. If it's a short answer, then, by all means, help him. It can create goodwill. If it's more involved, then suggest he go back to his vendor for explanations or offer him service for a reasonable fee. It should not be free. You aren't in business to lose money.

2) Michael from Ontario says:

Those people who ask for help with the equipment they didn't buy from you? Point them to online astronomy forums or one of the local ‎or regional clubs. Have sheets of paper with those references printed on them.

If you're looking to sell them something later, you could put a discount coupon at the bottom of the sheet, in case they end up determining they need some accessories or a whole new 'scope.

3) Robert writes:

Seems the right thing to do from me. In my time, with a business of building clones and selling brand computers, I had tons of that kind of customers. We offer them a time fee and with it a credit on a future purchase. Trying to make that customer come back again. You can arrange the fee-credit as you like. Our was, for example, 30$/h and 33% in a six-month credit for future hardware or software. It worked pretty well with people understanding the value of work and can appreciate the good support we can give them when they were our returning customers. And that way, you'll have a good chance to get rid of suckers who are coming back again and again for more free time and advice and are buying elsewhere at the end...

Just to be clear; I am sharing folks opinions here, does not mean I am only sharing ones I agree with.
I will be taking a consensus of the opinions given and forming a policy from them.

And don't forget: You can get a 10% discount of any item on our website (items already on sale are excluded) by entering the discount code: rant on the checkout page at http://khanscope.com.

That 10% can add up to big bucks in savings on a higher end telescope.

Either way, 10% is some real savings.

And to paraphrase that old lawman Deputy Dawg here: "Dagnabbit ,take action immediately, Or I'll be resisting you for arrest, for missing out on a good cotton pickin' deal!"

Clear Skies,

Ray Khan

www.khanscope.com

PS If you are interested in my sharing more opinions, then hit reply and let me know. Otherwise this
is going to wrap it up for now.

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Subject: More customer opinions on dealing with them here varmints