Subject: ➡️Your Daily Operating Procedure

A framework for your hotel, resort, inn, bed & breakfast etc.

INNsider Tips

For Hotels-Resorts-Inn-Bed & Breakfasts etc.

 
Listen to INNsider Tip #014 podcast on Spreaker


Welcome to INNsider Tips.


In today’s INNsider Tip, I am going to share the framework for your hospitality property’s Daily Operating Procedure.


An outline of what to include:


  • Customer Service Procedures


  • Customer Service Viewpoint


  • Service Procedures


  • Merchandise Procedures


  • Meal Preparation Procedures


Continue watching, listening or reading to see what else should be included...


Listen to INNsider Tip #013 podcast on Spreaker

Welcome to the INNsider Tips.


In the last couple of INNsider Tips, I looked at your operations manual. Today’s INNsider Tip, What Should Be Included In Your Operations Manual.


1) The location of your site Reason: Your location will tell you a lot about your business.


2) Training It is imperative that you have this aspect of your operations manual model correct. The training must be step-by-step, and easy to understand by even the lowest possible skill level. You should also be specific on how your training will proceed.



Continue watching, listening reading for five more items to include in your operations manual...


Listen to INNsider Tip #012 podcast on Spreaker

Welcome to the INNsider Tips.


In today’s tip, I am going to talk about Your Operations Manual Mindset.


Statistically, nine out of every 10 businesses fail within the first five years, while 75% or more of franchises succeed. This is why you should not look at your hospitality property as an independent business but as a franchise.


When designing this manual, you must always have in the back of your mind,


Continue reading and I'll share other things you need to be thinking about...


 


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This ebook is designed for hospitality property owners & managers who do not have the benefit of a ready-made organizational structure, branding and marketing that chain properties provide.


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Keystone HDC, Ober, Remscheid, NRW 42899, Germany

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