Welcome to INNsider Tips

In today’s INNsider Tip, I will share the next step after hiring.

If you have not done so in person, notify the successful candidate by telephone. Again, use a scripted presentation.

Notify any unsuccessful candidates, thanking each for their interest, using a standard letter, signed by the interviewer. This goes a long way toward showing the professionalism of your property.

Continue watching, reading or listening, and I'll talk more about the first day of training...