How to Create An Operations ManualNow, I understand every hospitality property, independent hotel, resort, inn or bed and breakfast could be a little different but I am going to share an operations manual model that works. Don't plan on racing through this exercise, it's going to take time. I recommend that you take some quiet time, away from all the action, a pen and notebook, and write down all the responsibilities required to run your property. When you feel this is complete, assigned headings to the responsibilities. I don't mean individual names but instead titles. When doing this exercise you have to think of yourself as a corporation, not an owner of a business. Continue reading or watching to see how you start...
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