Subject: ➡️How Do I Know If My Operations Manual Will Work

A proper operations manual is worth its weight in gold

INNsider Tips

For Hotels-Resorts-Inn-Bed & Breakfasts etc.

Welcome to INNsider Tips.


In today’s tip, I am going to explain how you know if your operation manual will work.


In the last couple of episodes, I have looked at your operations manual including the framework or the structure, and examples of the type of forms and checklists you would want to be added.


I understand, to some of you, the list might have seemed extreme, but I am serious when I say, you have to have documentation for everything.


Okay, you've got your organizational structure in place, everybody knows their responsibilities, their duties and how to perform them step-by-step.  

 

Now, you have to ask yourself "When it is complete, how do I know if my operations manual will work?"


Continue reading and I'll share other things you need to think about...



Welcome to INNsider Tips.


In today’s INNsider Tip, I am going to share the framework for your hospitality property’s Daily Operating Procedure.


An outline of what to include:


  • Customer Service Procedures


  • Customer Service Viewpoint


  • Service Procedures


  • Merchandise Procedures


  • Meal Preparation Procedures


Continue watching, listening or reading to see what else should be included...


Welcome to the INNsider Tips.


In the last couple of INNsider Tips, I looked at your operations manual. Today’s INNsider Tip, What Should Be Included In Your Operations Manual.


1) The location of your site Reason: Your location will tell you a lot about your business.


2) Training It is imperative that you have this aspect of your operations manual model correct. The training must be step-by-step, and easy to understand by even the lowest possible skill level. You should also be specific on how your training will proceed.



Continue watching, listening reading for five more items to include in your operations manual...

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This ebook is designed for hospitality property owners & managers who do not have the benefit of a ready-made organizational structure, branding and marketing that chain properties provide.


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