Subject: ➡️Giving Your Employees the Freedom to Make Decisions at Work

Improve the guest experience

INNsider

Tips

For Hotels-Resorts-Inn-Bed & Breakfasts etc.

Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about giving your employees the freedom to make decisions at work.


When a rule exists that absolutely has to be followed, give the reason why, so it is clear to your employees, for example, safety regulations or specific laws, otherwise encourage them to think outside the box, especially when it comes to customer service.

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It has to be OK for an employee to step away from their task to help a customer with directions or give advice on an attraction or even a little small talk.

Continue watching, reading or listening, and I'll share why giving freedom to employees can actually enhance your customer's stay

Welcome to INNsider Tips

In today’s INNsider Tip, I will talk about how to schedule a training program.


Acquiring the knowledge to do one task at a time will help your employees gain confidence, and as their confidence grows, so does their desire to master the next segment.

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Avoid the temptation to over talk and micromanage.

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Both of these tactics signal that you lack confidence in your employee’s abilities. Quite often, these tactics are enough to have good potential employees quit.

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We recommend these guidelines when training new employees, but this is just the beginning.


Continue watching, reading or listening, and I'll share specifics that should be covered in the initial training

This course is designed to get you started and grow your business as a hospitality property owner or manager with more than just quick-fix tactics but instead, help you develop successful long-term operation methods. 

Have you downloaded your free “How to Improve Your Hospitality Properties-Success” ebook?

 

This ebook is designed for hospitality property owners & managers who do not have the benefit of a ready-made organizational structure, branding and marketing that chain properties provide.


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