If your clients do not feel a connection with you or your communications, you may very well lose that client. No one is irreplaceable so make every effort to keep your clients happy and successful.

Here are some ideas on how and when to give praise:

· Be generous with thank you notes for customer appreciation. Even if it is a simple ‘Thank you for your continued business' printed on your invoices. If they offer constructive criticism of how something needs to be improved or changed, thank them for the time they took to discuss the issue with them. Then, make any necessary adjustments when working with them.

· Celebrate your client when they have made real progress and always thank them for being diligent, hardworking, patient, and sticking to the program or process. Not every client will participate in the program as you designed it. Praise those clients that work hard and validate the work they have done. Simple words can mean so much, especially when it seems that the hard work isn’t paying off fast enough.

Regards,
Mrs B & The Positively Practical Team


P.S. You may want to check our other articles here...

Delivering What You Promised