| Hi Friend,
Equipping your social media customer services with chatbots might be the best upgrade your business will have. However, despite of our most sincere intentions, sometimes Chatbots fail to deliver the seamless, delightful and efficient user experience we envisioned you to have because of several reasons.
However, this can be avoided. To make sure your Chatbot will work, here are the things you need to remember:
Bots aren’t intelligence. They’re programs. Remember that your audience is talking to a robot and not a human being. The response given by the bot depends on specific keywords identified in the user’s input, so, the programmer, or you, must anticipate all potential user inputs. You need to understand how your customers think.
Some bots lack transparency. Users can’t tell they’re talking to a robot. Although chatbots strive to make the conversation as comprehensive and as human-like as possible, your customers should know that it’s actually a Chatbot they’re talking to. Most users still can’t tell that Chatbots exist so it might lead to confusion. Make sure to state since the beginning that the user is chatting with a robot. Setting up the right expectation upfront is crucial.
Sometimes, what the chatbot does isn’t what a customer needs. Your robot must help the user solve a problem. It must facilitate the process of buying a product, subscribe to a service or receives extraordinary customer care. But sometimes it won’t be able to do what the user intends it to do. It will do whatever you programmed it to do. So if things fail, it’s your programming you should be assessing.
As mentioned, there are seven things you need to understand about chatbots before you can maximize its potential. However, in this email, we only mentioned three. We’ll save the remaining four in the next conversation. However, if you want to know it now, check out our offer and learn how to build your own chatbot using instructional eBooks, audios and videos to upgrade your business now! Click here to check out how!
To Your Success,
Mrs B and The Positively Practical Team |
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Positively Practical Network Team |
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