“Can you please send me through your logins to your website,
host, domain name registrar and all of the bits that relate to your
website, and then we can get started on your project.”
“Um. I have to go back through my emails to see if I kept them. Give me a minute.”
An hour later.
“I found my website login email, but I don’t know where my
website is hosted or who my
domain name registrar is. I will have to get
in touch with my old web designer to see if they know. The problem is
they dropped off the planet to go backpacking in Uzbekistan, and I am
not sure they will answer my email.”
Every client we have ever worked with has had a variation of this conversation.
We totally get that every person genuinely means to do the right
thing with their website and online presence, but then life happens, and
things get lost.
We understand what it is like when you are getting a new website
built (or if you are making one yourself). There are so many moving
parts and so many questions.
You get frustrated and overwhelmed all at the same time, and you mean
to jot things down, but you are just so freaking grateful to get the
website finally done and launched that it slips your mind.
Time passes, and then you forget all about having done or needing all
your login details – until something goes horribly, gut-wrenchingly,
wrong. | 
