Subject: KN95 Mask Order Update

13  APR  2020
Dear Customers, 

We would like to update you regarding your recent KN95 mask order. For those of you who ordered both KN95 and IIR Surgical Masks, the Surgical Masks have been shipped.

For KN95 masks, the combination of the Easter/Passover holiday, the extremely high demand, and newly imposed government regulations, has delayed all medical PPE shipments arriving to the United States. All companies have been affected by this, as all PPE products are experiencing additional quality and security inspections.  

We apologize for this unprecedented delay. Our masks are currently in US customs, and will be released shortly. We anticipate processing all backorders this week.
  • New quality inspections are delaying ALL PPE imports.
  • GTX Masks are ALL certified and are made in quality-controlled factories.
  • Our shipments are in the US & are clearing customs now.
For more information, refer to this New York Times article from April 13th, detailing the situation:
China delays mask and ventilator exports after quality complaints

Keith Bradsher, The New York Times
Posted at Apr 13 2020 09:50 AM


BEIJING — Chinese officials have begun inspecting every shipment of N95 respirators, ventilators and other medical supplies for quality issues before export, a policy likely to delay the arrival of critical gear at hospitals around the world that are struggling to cope with the coronavirus pandemic.

The policy, announced by the General Administration of Customs on Friday, produced immediate delays Saturday as manufacturers, freight agents and traders tried to understand how to comply. Depending on the city, they said, the delays could range from a few hours to a few days or longer as government officials rush to comply.

The new customs policy comes after a series of complaints from Europe that medical supplies from China had quality problems. Chinese officials have countered that many of these complaints involved industrial respirators that were purchased for medical use but were not designed to meet those standards....  read more


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