TRAINING WORKSHOP:
Improving Employee Engagement & Retention Through Stay Interviews
Tuesday, July 9
9:00- 1:00 pm
Fickling Building, Downtown Macon
Cherry Blossom Room (16th Floor)
Stay Interviews have become a very popular and effective means of reducing turnover with supervisors meeting individually with their direct reports to learn why they are staying or might leave – and what the supervisor can do to improve each employee’s work experience. To know how to encourage employees to stay, we have to ask – only they know. Exit Interviews are too late.
It is easy to make the business case for retaining your organization’s talent because turnover is both rampant & expensive. And to make matters worse – the most talented employees:
- Have more opportunities available to them
- Are the most expensive to replace
- Are the quickest to leave if they are unengaged
- May take top performers with them
Stay interviews are an important means of re-recruiting your workforce – because what attracted your employees is often different from what will keep them. Stay interviews tend to improve engagement and productivity – as well as retention. In this workshop you will learn how to prepare for, conduct & follow through on stay interviews
Participants Will Gain
The Objective of a Stay Interview
- Making employees feel valued & improving engagement, productivity & retention
- Reinforcing good relationships, forging new ones & helping repair those that are strained
- Re-recruiting talent, causing employees to feel valued & enhancing the relationship between an employee & his/her manager
What Stay Interviews Are
- Employee/supervisor meetings to uncover what is important to each employee
- Means of learning why employees stay, might leave & what their supervisor can do to improve their work experience
Why Stay Interviews Are Not
- Performance appraisals
- Conducted only when problems arise
- Personal development
- Causal, random discussions
Initiating a Stay Interview Program
- Who should conduct the interviews & why
- Training managers & leaders
- Calculating turnover
- Setting retention goals
Scheduling & Conducting Stay Interviews
- Frequency & length of each interview
- Preparing for an interview
- The Most Effective Stay Interview Questions
- How to probe for candid responses
- Handling employee responses for which you don’t have an immediate answer
Following Through on Your Stay Interviews
- Creating & documenting action plans
- Sharing accountability for the follow through
- Following up on the action plans
- Forecasting future turnover
Who Should Attend
Any Leader, Manager or Supervisor [HR, Production, Accounting, Sales, IT, etc.] – who wants to increase employee engagement and/or retention.
