Leadership Session Two Covers:

Module 1:  Making the Transition from Peer to Lead:

• Tools for Transition

• What’s Different Now?

Module 2: How to Stay Organized:

• More Balls to Juggle

• Time Quadrant Analysis

• Tricks and Tools for Organization

Module 3: Planning, Conducting, and Documenting Coaching:

• Reinforcing Accountability using FOSA

• Using the Coaching Model

• Coaching Documentation

• Coaching New Employees and Seasoned Employees

• Conducting Effective Team Meetings

Module 4:  Managing Conflict:

• Determine What Kind of Listener You Are

• Improve Your Listening Skills

• Determine Your Approach to Conflict

• Managing Conflict Toward Positive Outcomes