Conflicts are a product of our uniqueness as individuals and their absence would be abnormal. And some kinds of conflict contribute to the well-being of an organization while others can be detrimental to an organization and its employees. There can be many issues beneath the ‘iceberg’ of any conflict:
Clarity of communication Emotions Needs, desires and hidden expectations The quality of the relationship and unresolved issues from the past
And conflicts are often caused by these issues vs. the matter in question.
This webinar will address:
The types of organizational conflict Addressing workplace conflicts while achieving your outcomes and maintaining your relationships Our four instinctive responses to conflict Words that often lead to conflict How conflict can be beneficial – but negative when left unmanaged Five options we have for productively managing any conflict Practical process for managing conflicts within teams
| 
