Subject: Customer Service Training: 2021 Customer Service is Essential

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Customer Service Training

Georgia Employers’ Association is pleased to join with Humphries Consulting, Inc. to offer:

2021 Customer Service Is Essential

Visit website for Overview of Series

A Two Part Virtual Series for Customer Service Representatives; Customer Service Leads, Supervisors, and Managers

(Training is applicable for employees involved in face to face and telephone customer service delivery)

Customer Service is Essential

We know it when we see it or hear it. We know how we feel when we don’t get it. What is it? ……

EXCEPTIONAL CUSTOMER SERVICE! In this day and age of automated phone systems and online web based systems great customer service has become a rare commodity. Our Customer Service Training series gets to the heart of customer service, why it matters, how to deliver exceptional service, handle difficult situations and apply service recovery techniques. Customer Service Matters is a two part, multi-module series focused on practical tips and techniques for understanding and delivering exceptional service. Skill building is accomplished through a combination of lecture, exercises, games, assessments, case studies, and skill checks.

Who Should Attend?

Customer Service Representatives, Lead People, Team Leaders, Supervisors, and anyone in the important position of maintaining and growing customer accounts and relationships.

Workshop Schedule and Topics

Customer Service Is Essential, Part I –
March 16, 2021 9:00 am – 12:00 pm

Module 1: Why Customer Service Matters…. Foundations of Service
Module 2: Leverage a Tried and True Model of Customer Service and Communication Basics to Build Customer Loyalty

Customer Service Is Essential, Part II –
March 18, 2021 9:00 am – 12:00 pm

Module 1: Dimensions of Service and Tips for Improving Service Delivery
Module 2: Handling Difficult Situations and Service Recovery

Training offered virtually via Zoom.

- Topic outline and detailed description of the workshop is included below.

Registration Information

Cost:

GEA/GMA Members: $349.00 (Includes Part I and II)
Non-Members: $399.00 non-member (Includes Part I and II)

Make Checks Payable to: Georgia Employers’ Association
577 Mulberry Street, Suite 710, Macon, GA 31201
(Check must be received before date of the class in order to attend the workshop)

Online Credit Card Payment

(3% processing charge for credit card payments and cancel within 72 hours and receive full reimbursement)

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Subject: Customer Service Training: 2021 Customer Service is Essential

2021 Customer Service Is Essential