One-size-fits-all digital workflows are hurting customer satisfaction with mortgage lenders, according to an annual consumer survey that concluded “some level of human interaction” is still required to help borrowers negotiate the application and approval process.

Both banks and non-banks saw declines in scores in all four customer satisfaction factors measured in the survey: application and approval process, communications, loan closing and loan offering.

For overall customer satisfaction, the top five lenders on a 1,000-point scale were: Guild Mortgage (884), Rocket Mortgage (876), Citi (875), CrossCountry Mortgage (874) and Fairway Independent (871).

We have been an extremely customer friendly broker and work with a couple of the top lenders mentioned above. This helps us in getting some of the best rates available in the market and provide the utmost customer satisfaction.

Call us today at (480) 205 2234 for all your mortgage needs.